The following policies are in the interests of all participants and their dogs and by registering for training with Lead & Listen you agree to the following:  

Please contact us before enrolling if your dog has aggression issues. Dogs that have aggression and fear concerns will need one on one intervention before enrolling in a group class environment.

Keep your dog close to you and under control at all times.

Dogs are to be kept on a lead unless instructed otherwise during a training exercise.

Do not allow your dog to approach other dogs. Despite the need for owners to socialise their dogs, a strange dog approaching a sensitive dog can cause them to show aggression as a defence strategy.

Lead & Listen has the right to remove a dog and owner from the class (without a refund) if they feel the dog’s behaviour is not managed adequately by the owner and is therefore putting the other participants at risk.

Please encourage your dogs to relieve themselves before training. Should a dog relieve themselves before or during training, anywhere in or outside the training area, the owner will need to clean up and dispose of the waste in a suitable bin.

All dogs should be fully protected by vaccination before attending training.

Do not bring a sick dog or a bitch in seasons to training. We encourage you to still attend on your own as most of the learning can be done without the dog present.

Harsh handling is strongly discouraged. If it continues after an initial warning, the dog and owner will be asked to leave (without a refund).

The dog and any other person that is brought to training is the owner’s sole responsibility. Lead & Listen cannot accept responsibility of any injury, loss or damage to person or property that occurs whilst attending training. Children are welcome and encouraged but they cannot attend on their own (without adult supervision) if under 18 years old.

To secure your booking, your registration form and payment will need to have been received at least three weeks before course start date. Payment will be taken on booking through the website.

Refunds cannot be given after the course has started. One week before course start date refunds are only available in exceptional circumstances (as decided by Lead & Listen).

Refunds are as follows: 75% of fees paid – 6 or more months prior to event, 50% of fees paid – between 6 and 3 months prior, no refund less than 3 months prior to the event.

Should you be running late, please inform us of your delay if possible. It may still be feasible to run the session, although your session may not be extended beyond your booked slot. If for any reason you need to cancel your one-to-one, please contact us as soon as you know, so we can offer your slot to another client. Cancellations made with less than 24 hours notice will still incur the full fee.

Lead & Listen may take photos or videos for social media, advertising or instructional use (which in some cases may be part of the learning event itself). If you do not wish to appear in photos or videos at all, please let us know at the beginning of an event.

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